Services & Support

24x7 MDR Global threat expertise for managed prevention, detection and response to emerging threats

Threat Investigation Console indicator and dynamic analysis with full response capabilities

DFIR Investigation Forensic investigation at scale including RCA, breach/exfil determination, malware reverse engineering, memory analysis and more

Incident Response Retainer IR experts at the ready for on-demand investigations, incident response and response planning

Response Readiness Review Quarterly configuration health check to ensure IR readiness (agent health, policy and configuration, hardening recommendations)

WatchTower Active campaign threat hunting for attacker techniques, global APT campaigns, and emerging cyber crimes

WatchTower Pro 24x7 custom threat hunting support, compromise assessments and external hunting

Global Hunting Team 24x7 team of threat hunting experts

Emerging Threat Detections Global incident, supply chain & 0-day monitoring

Intelligence-Based Hunting Active campaign tracking & TTP hunting

Machine Learning Hunts Precision models to identify anomalous events

Behavioral Hunting Hands-on-keyboard and insider threat attack pattern detection

Threat Intelligence Reporting Monthly & Flash reports

WatchTower Hunting Library Hunt queries

Premium Hunting Support Designated threat hunter for custom hunts and intel on-demand

Compromise Assessments Bespoke threat hunting program development, reporting & mitigation guidance

External Hunting Attack surface mapping, dark web exposure, domain mimic, and vulnerability monitoring

Best-Practice Deployment Assistance

In-Product Resource Center

Support Portal Access

Technical Support by Phone, Web, Email

Coverage SLA

Follow-the-Sun for Sev-1 and Sev-2

Designated Technical Account Manager

Proactive Health Monitoring & Ticket Creation

Live Training (Virtual, On-Site)

On-Demand Training

Private On-Site Training

Course Certifications